Terms and Conditions

Picture of Dr. Else Verbeek
Dr. Else Verbeek

Dog behaviour scientist and consultant.

Terms and Conditions

Please read these terms and conditions carefully before using Our Service.

This website is operated by:

Company name: Amazing Animal Minds

Fanstavägen 23

Uppsala 75550, Sweden

Momsregistreringsnr (VAT): SE820226456301

Approved for F-taxes in Sweden (Godkänd för F-skatt)

For any questions, please contact us via email (elseverbeek@amazinganimalminds.com) and we will respond to you as soon as possible.

Interpretation and Definitions

 

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

  • “Affiliate” means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • “Account” means a unique account created for You to access our Service or parts of our Service.
  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Amazing Animal Minds].
  • “Country” refers to Sweden.
  • “Content” refers to content such as text, images, or other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content.
  • “Device” means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • “Feedback” means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.
  • “Products” refer to the products or consultations offered for sale on the Service.
  • “Orders” mean a request by You to purchase Products or Consultations from Us.
  • “Promotions” refer to contests, sweepstakes or other promotions offered through the Service.
  • “Service” refers to the Website.
  • “Terms and Conditions” (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
  • “Third-party Social Media Service” means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
  • “Website” refers to amazing animal minds, accessible from amazinganimalminds.com
  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Disclaimers 

Else Verbeek from Amazing Animal Minds provides education, training and support services for dog owners as well as professional dogs trainers, behaviourists and other experts (“Users”).  Please carefully review the following disclaimers before utilizing the Services.

  • No Guarantees of Success: The Services are designed to provide general information and guidance for dog training. User success will depend on a variety of factors, including the unique characteristics of the individual dog and the User’s commitment to implementing the techniques provided. The Company makes no guarantees or representations regarding the effectiveness of the Services for any particular User.
  • User Responsibility: The User is solely responsible for all decisions, actions and inactions taken when using our services. The Company shall not be held liable for any consequences arising from the User’s application of the information or techniques presented within the Services.
  • Veterinary Disclaimer: The Services do not constitute veterinary advice. Users are advised to seek immediate veterinary assistance if they have any concerns about their dog’s mental or physical health.
  • Respect for Others: Users are expected to interact with each other in a respectful and professional manner. The Company shall not be held responsible for the actions or disclosures of any User, including information shared within the Services.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, Your or someone else’s dog’s injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

In the event that the Company is deemed liable to the User for any damages or losses arising from, or in any way connected with, the User’s utilization of the Services, the Company’s sole and exclusive liability shall be limited to the total amount of fees paid by the User for the Services during the six (6) month period immediately preceding the date on which the claim arose. The Company shall not be liable for any indirect, incidental, consequential, or punitive damages.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Placing Orders for Consultations and Products

By placing an Order for consultation packages or online courses through the Service, You warrant that You are legally capable of entering into binding contracts.

Booking Consultation packages or online courses:

  • Once you have completed Your order, an order confirmation will be sent to Your e-mail address. In the confirmation you will find all the details about the Service, price, and billing address.
  • If there is any error in the order confirmation, please contact us immediately by e-mail to elseverbeek@amazinganimalminds.com

Legal basis

In connection with a purchase, your personal data is processed to fulfil the contract with you. Marketing, promotions and similar mailings are carried out with your consent.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete. By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.

Order Cancellation

We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

  • Consultation packages and online course availability. We reserve the right to cancel a course or event if there are too few participants. If the course is cancelled, you are entitled to a full refund. If the start of the course is postponed for more than two weeks, you have the right to cancel the course and receive a refund of half the course fee, the other half is for digital course material. Should the course instructor or consultant fall ill, a substitute may be hired, or sessions will be postponed and new session times offered.
  • Errors in the description or prices for Consultations and Products
  • Errors in Your Order

We reserve the right to refuse or cancel Your Order if fraud or an unauthorised or illegal transaction is suspected.

Your Order Cancellation Rights

Any Consultations or Products you purchase can only be returned or refunded in accordance with these Terms and Conditions.

Cancellation of a consultation or consultation package

From the time you receive confirmation from us of a place on a course/consultation you have a 14 day right of withdrawal and this must be notified by email. If payment has already been made, the full fee will be refunded, except for an administrative fee of 60 SEK.

For registrations made less than 14 days before the consultation, the right of withdrawal does not apply.

When exercising your right of cancellation:

You must give notice of your cancellation. The notice must be sent to us elseverbeek@amazinganimaminds.com.  Your notice must clearly state your name, address, e-mail address, order number and the goods to which the return relates.

The right of cancellation does not apply to:

Purchase of digital courses. This is in accordance with the Distance Selling Act Chapter 2 §11.11

Exceptions to the right of withdrawal. By accepting the terms of purchase (which is required for purchase) you accept that the right of withdrawal does not apply.

For registrations made less than 14 days before the course, the right of cancellation does not apply. If there are registered reserves for the consultation, the full fee minus any administrative charges will be refunded if the place is filled by someone else.

Custom-made product or consultation package, which has been tailored especially for you or has a clear personal touch according to your wishes.

Consultations that have been completed and where you have expressly agreed to the service commencing without the right of withdrawal.

For more information on the legal right of withdrawal, see here.

Availability, Errors and Inaccuracies

We are constantly updating Our offerings on the Service. The Packages and Courses available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Service and in Our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Prices Policy

All prices in the shop are quoted in EUR and/or SEK/AUD/NZD/USD and include 25% VAT for sales to private individuals. Prices to other companies are exclusive 25% VAT, so that the reverse tax can be applied if the buyer is located in another country. The Company reserves the right to revise its prices at any time prior to accepting an Order.

Payments

Payment can be made through stripe, and various payment methods are accepted, such as Visa, MasterCard, Affinity Card, American Express cards or online payment methods (PayPal, Klarna, for example). Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.

Late payments

In case payment is not received within the time specified on your invoice, an administrative reminder fee of 60 SEK will be charged and an additional 10% interest over the amount specified in the invoice.

Promotions

Any Promotions made available through the Service may be governed by rules that are separate from these Terms. If You participate in any Promotions, please review the applicable rules as well as our Privacy policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service. By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Guarantees

 

Results guarantee.

No results guarantee can be given. Each person and dog is an individual and there is no one size fits all approach. The success of the courses and programs largely depend on the client’s commitment to applying the theory and following instructions and/or training plans. In fact, no one can make such promises when working with living individuals.

Money-back guarantee

For private dog behavioural consultation packages purchased by private individuals, there is no money-back guarantee.

For online courses for professional dog trainers, there is a 14-day money-back guarantee:

  • Live-taught courses via zoom: the 14-day money-back guarantee starts at the first live lecture. You can claim your full money back (minus 60 kr administration fee) up till 14 days after the first live lecture in the course.
  • Courses not taught live but via an online learning platform (thinkific or canvas): the 14-day money-back guarantee starts at the time of purchase. You can claim your full money back (minus 60 kr administration fee) up till 14 days you purchased the course.

Lifetime support guarantee

The lifetime support guarantee only applies to consultation packages where it is specifically stated that the life support guarantee is included, and not for any other package. The lifetime support guarantee involves 30 min whatsapp and email support per month after the program has finished, for a period no longer than 18 months after the last consultation. It also includes a maximum of one 30 min consult per 60 days, for a period no longer than 18 months after the last consultation.

 

Copyright Policy

 

Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors. This included all content on the website, but also all content offered in the consultation packages, emails, free webinars and masterclasses, paid courses, live lectures and online learning platforms (thinkific and canvas).

The Service is protected by copyright other laws of both the Country and foreign countries. Our content or company brand symbols may not be used in connection with any product or service without the prior written consent of the Company.

Your Feedback to Us

You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

Governing Law and disputes

The laws of Sweden, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company. If any dispute in connection to your Use of the Service and these Terms cannot be settled amicably with the Company the dispute shall be settled by Swedish general court.

In the event that a dispute cannot be resolved by agreement between the company’s customer service and the customer, You as a customer can choose to use the Swedish Complaints Board, see arn.se.

Severability and Waiver

 

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

  • By visiting this page on our website: www.amazinganimalminds.com
  • By sending us an email: elseverbeek@amazinganimalminds.com